Social(S)
KT wants to create social value through sincere responsible management.
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Customer-first management
Vision of Customer First Management
Customer satisfaction starts from service innovation. KT promotes the customer first and customer satisfaction management to realize the vision of ‘a world best CS enterprise which communicates through heart and faith.’ For this, we are providing emotion care services to continue to innovate wired/wireless products and services and touch customers. In particular, we have expanded the area of customer experience quality improvement to corporate customers and deployed pre-improvement of customer complaints before he/she perceives since 2015. KT will establish a customer experience quality caring culture through continuous improvements and become a genuine customer focus company.
System of Customer First Management
KT, with a belief that value creation for customers is the KT growth, has built the 4 core areas of CS, network, product and channel, segmented customer experience into 2,000 stages and implemented companywide improvement. Also, the company runs an executive-led customer first council to secure execution of improvement, catalogs actual verification indexes and establishes performance verification system from customer perspective. We will continue to make an effort to develop customer-perceived no. 1 products and provide top-quality, differentiated innovative services.
CS Vision
A world best CS enterprise which communicates through heart and faith
CS Reflection
We will be “KT with feelings and emotions beyond the time of trust we’ve travelled so far”
Total CS in terms of Customer First
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1Customer Experience Quality First
Quality First Start it from detailed customer
experience quality
satisfying hidden needs -
2Change to Customer First
Customer Needs Oriented Field, simplicity centered on
customer experience quality,
convenience, resolving pain point -
3Differentiated Customer Service
Differentiated Performance Global No. 1,
the world’s first,
quality competition
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Social contribution
Gwanghwamun One Team
KT has been encouraging win-win consumption through a "series of love" in which the company supports small business owners affected by COVID-19 and executives and employees participate in the purchase.
KT's efforts to realize social values are expanding to Gwanghwamun One Team to create a better community. Gwanghwamun One Team is carrying out joint social contribution projects through collaboration with companies, local governments, and non-profit organizations near Gwanghwamun based on each service and technology.
We are spreading a model that creates and realizes social values through the Nanujeong app, where you can purchase milk kits and fresh agricultural products at selected restaurants near Gwanghwamun.
KT e-mentoring
KT signed a business agreement with the Seoul Metropolitan Office of Education and is implementing a non-face-to-face learning mentoring program called "LAN Cable Night School" to simultaneously resolve the "learning deficits" of middle school students and the "economic difficulties" of college students.
Using KT's "LAN Cable Edu" platform, we match one mentor with three mentees to conduct non-face-to-face classes centered on basic subjects to provide students with opportunities to participate in education.
IT Supporters
Launched in 2007, IT Supporters is KT's representative social contribution activity and is Korea's first pro bono activity promoted by former and current employees to bridge the digital gap.
We support various programs to foster future talents so that the IT gap for the information underprivileged and growing youth can grow into leaders in ICT trends. KT contributes to bridging the digital gap through various activities encompassing all generations by utilizing ICT capabilities.
KT Sarang Volunteer Corps
KT Love Volunteer Group is a participatory social contribution activity for representative executives and employees that began in 2001.
Volunteer work is centered on community environmental improvement activities to support the vulnerable, and in the event of a national emergency disaster or disaster, a volunteer group is quickly deployed to the disaster site in connection with the government's official relief agency, the Korea Red Cross.
Scholarship programs
KT started its scholarship project in 1988 and is promoting scholarship programs to foster ICT experts and raise awareness of social diversity, such as Future Creative Talent Scholarship, Social Innovation Talent Scholarship, and KT Labor Scholarship.
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Win-win growth
Shared Growths with Suppliers System
KT is establishing a mutual growth system through which it can communicate, cooperate and benefit from win-win opportunities with suppliers. For this, the company installed a grow-together organization in 2010, through which it has communicated with suppliers and implemented diverse activities to improve their competitiveness. We are developing various grow-together programs to create shared value with suppliers so that we can lead a mutual growth culture for suppliers, strengthen the Korean telecom ecosystem and secure a presence in the global marketplace.
Win-win growth strategy
Conversion to accompanied growth system along with sustainable
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Grow Together Vision
Make a creative and competitive mutual growth ecosystem
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Innovative Cooperation
Support and co-work with suppliers
Share mutual growth vision and create such environment
Support 1st and 2nd tier suppliers together -
Fair Trade
Create fair trade environment
Regulate unfair business practices
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1 Financial Support
- Full cash payment for goods received
- Network loan
- Provide funds to agencies
- Grow-together support system (WinC)
- Give financial support to contents suppliers
- Invest in project of SMEs/startups
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2 Purchase and Market Development
- Demand forecast (supplies)
- Help suppliers hold exhibition overseas
- Enter overseas market together
- Global Partner Day
- Hold global business fair (supplies/construction)
- Japan entry support center
- Equipment confirmation system
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3 Management/Quality Consulting
- Suppliers’ vendor coaching(supplies - 2nd)
- Suppliers’ SCM and support consulting (supplies)
- Suppliers’ development capacity reinforcement consulting (S/W development)
- Help get quality environment certification
- Industrial innovation movement
- Management Doctor
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4 Technology and Development
- Support technology transfer
- Transfer patent without
- consideration
- Non-disclosure Agreement (NDA) Tech data deposit
- Original proof of trade secret
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5 Support commercialization of outside offer
- Support commercialization of external ideas
- Support trial application of external ideas
- Partners Fair, RTC(Round Table of Convergence)
- Develop new products with conditional purchase
- Benefit Sharing
- Mentoring venture/developer idea (SW/app development)
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6 Recruitment and Education
- Support job fair
- Support education and training for small- and medium-sized suppliers
Sustainable SCM
Sustainable Supply Chain Policy
KT evaluates its sustainable management based on sustainable supply chain management policy, minimizes risks in the supply chain and promotes long-term mutual growth. The company established ‘sustainability guidelines for suppliers’ for the first time in the given domestic industry in December 2012 and has realized systematic sustainable SCM. The guidelines include KT willingness to expand sustainable management throughout its entire supply chain. It consists of 4 sections of business implementation principles, environmental management, corporate social responsibility and product sustainability and presents standards for sustainable management the suppliers expect from KT across 18 areas.
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Section 1 Business Execution
Principles- Governance
- Ethical management
- Sustainable management
- Manage subcontractors
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Section 2 Environmental
Management- Environmental management system
- Evaluate environmental performance
- Climate change
- Manage toxic substances
- Water
- Re-use waste
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Section 3 Company’s Social
Responsibility and Role- Labor
- Human rights
- Manage safety
- Spontaneous disclosure and external communication
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Section 4 Product Sustainability
- Product safety
- Product Environmental Footprint
- Product efficiency
- Product recycling
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Human rights management
Human rights policy
We aim to grow as a sustainable business by fulfilling our social responsibility with regard to the protection of human rights based on the human rights policy we formulated in June 2017, and are striving to prevent the kinds of human rights infringements that can occur throughout our entire business operations and value chain. Furthermore, we officially stand by the human rights and labor-related global criteria including the Universal Declaration on Human Rights(UDHR), the International Labour Organization (ILO) Conventions, the Organization for Economic Cooperation and Development (OECD) Guidelines for Multinational Enterprises, and the UN Guiding Principles on Business and Human Rights (UNGP). Since joining the UN Global Compact (UNGC) in May 2008, we have made it a rule to put into practice the ten principles in four sectors (human rights, labor, environment, and anticorruption) throughout all our operations.
Definition of KT human rights
Definition of KT human rights : Basic human rights , Labor human rights, Human rights promotion Category Major contents Basic human rights Guarantee of equality and prohibition of discrimination
- We prohibit all types of discrimination on the basis of gender, age, nationality, race, religion, educational background or physical ability.
Guarantee of freedom and prohibition of forced labor
- We prohibit all types of involuntary labor and service.
Human dignity and prohibition of child labor
- We prohibit all types of labor of minors (persons under 18 years of age).
Labor human rights Freedom of assembly and right of collective bargaining
- We guarantee employees' right to form or join a labor union to protect the rights of individual or groups of employees.
Fair compensation and observance of labor standards
- We guarantee fair compensation and observe the Labor Standards Act to the letter concerning work hours, wages, etc.
Guarantee of health and safety
- We guarantee observance of the laws related to workplace health and safety to the letter.
Human rights
promotionFreedom of expression
- We guarantee customers' right to express their opinions freely or share their opinions with others and access information. We strive to protect children from harmful contents distributed via communications services.
Protection of personal information and privacy
- We respect our customers' privacy and strive to protect their personal information. To that end, we minimize the recording and storage of personal information, take all possible technical and administrative steps to prevent disclosures of information, and do what we can to guarantee the rights of data subjects.
Pursuit of happiness through innovation
- We will do our best to promote our customers' convenience, benefits and happiness by leading the fields of innovation and technological development through our network and ICT services. We will spare no effort to provide support to customers regardless of their origins, class, or physical ability so that they can experience innovative services and pursue happiness.